We monitor all Ting services, including the Sprint & GSM network, Ting website, shipping and returns and our customer service operations 24 hours a day, seven days a week. In the event of a service disruption, we'll post information here to keep you informed of the current status
Internet Outage - CentennialPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Ting Internet service



August 22, 2019 7:21PM EDT
[Investigating] Ting Support has identified a small group of services on S Xanthia Crt which are currently out. Field technicians are on route to investigate. We will provide updates as they become available.

Incident Status

Operational

Components

Ting Internet service



August 22, 2019 9:00AM EDT
[Monitoring] Last night, Ting engineers worked with the city of Holly Springs to determine that this outage was caused by a piece of equipment in the field inadvertently crushed by construction. We were able to recover service for 10 out of the affected 12 households last night by making changes to the fiber route, and the final 2 were resolved this morning. At this time all services should be operational and normal. A permanent repair will require rebuilding the damaged splice enclosure over the course of overnight maintenance, to be scheduled at a later date.

August 21, 2019 8:28PM EDT
[Identified] Ting technicians have been able to restore the majority of previously affected services. A small handful remain, and are continuing to be investigated. Please feel welcome to contact Ting Support at 1-844-846-4994 if you are experiencing continued issues.

August 21, 2019 1:22PM EDT
[Investigating] Ting Support has identified a small group of homes which are currently without service. We are investigating the cause, with field technicians on route to assist. We will provide further updates as they become available.

Ting Website, Shop and Your Account




Operational

Ting Mobile service




Operational

Ting Internet service




Partial Service Disruption

Customer Support




Operational

Shipping & Returns




Operational

Scheduled Maintenance

Schedule

July 8, 2019 2:00AM - 7:00AM EDT

Components

Ting Mobile service

Description

Ting Website, Shop and Your Account Description Our GSM provider will be performing scheduled maintenance which will prevent you from making subscription changes and activating new services. Voice and data services remain unaffected during this maintenance window and we appreciate your patience while we make things better
Ting Mobile - MaintenancePlanned Maintenance

Schedule

July 8, 2019 2:00AM - 7:00AM EDT

Components

Ting Mobile service

Description

Ting Website, Shop and Your Account Description Our GSM provider will be performing scheduled maintenance which will prevent you from making subscription changes and activating new services. Voice and data services remain unaffected during this maintenance window and we appreciate your patience while we make things better
Ting Mobile - MaintenancePlanned Maintenance

Schedule

August 3, 2019 11:00PM - August 4, 2019 9:00AM EDT

Components

Ting Website, Shop and Your Account, Ting Mobile service, Ting Internet service, Customer Support, Shipping & Returns

Description

T-Mobile Wholesale Outage

Schedule

August 24, 2019 1:00AM - 2:00AM EDT

Components

Ting Website, Shop and Your Account

Description

Our GSM provider will be performing scheduled maintenance which will prevent you from making subscription changes and activating new services. Voice and data services remain unaffected during this maintenance window and we appreciate your patience while we make things better.

Schedule

August 24, 2019 1:00AM - 2:00AM EDT

Components

Ting Website, Shop and Your Account

Description

Sprint will be performing scheduled maintenance which will prevent you from making subscription changes and activating new services. Voice and data services remain unaffected during this maintenance window and we appreciate your patience while we make things better.

Schedule

August 25, 2019 1:00AM - 2:00AM EDT

Components

Ting Website, Shop and Your Account

Description

Our GSM provider will be performing scheduled maintenance which will prevent you from making subscription changes and activating new services. Voice and data services remain unaffected during this maintenance window and we appreciate your patience while we make things better.

Schedule

August 25, 2019 1:00AM - 2:00AM EDT

Components

Ting Website, Shop and Your Account, Ting Mobile service, Ting Internet service, Customer Support, Shipping & Returns

Description

Sprint will be performing scheduled maintenance which will prevent you from making subscription changes and activating new services. Voice and data services remain unaffected during this maintenance window and we appreciate your patience while we make things better.

Schedule

August 26, 2019 1:00AM - 2:00AM EDT

Components

Ting Website, Shop and Your Account

Description

Our GSM provider will be performing scheduled maintenance which will prevent you from making subscription changes and activating new services. Voice and data services remain unaffected during this maintenance window and we appreciate your patience while we make things better.

Schedule

August 26, 2019 1:00AM - 2:00AM EDT

Components

Ting Website, Shop and Your Account

Description

Sprint will be performing scheduled maintenance which will prevent you from making subscription changes and activating new services. Voice and data services remain unaffected during this maintenance window and we appreciate your patience while we make things better.

Schedule

August 27, 2019 1:00AM - 2:00AM EDT

Components

Ting Website, Shop and Your Account

Description

Our GSM provider will be performing scheduled maintenance which will prevent you from making subscription changes and activating new services. Voice and data services remain unaffected during this maintenance window and we appreciate your patience while we make things better.

Schedule

August 27, 2019 1:00AM - 2:00AM EDT

Components

Ting Website, Shop and Your Account

Description

Sprint will be performing scheduled maintenance which will prevent you from making subscription changes and activating new services. Voice and data services remain unaffected during this maintenance window and we appreciate your patience while we make things better.

Schedule

August 28, 2019 1:00AM - 5:00AM EDT

Components

Ting Website, Shop and Your Account

Description

Our GSM provider will be performing scheduled maintenance which will prevent you from making subscription changes and activating new services. Voice and data services remain unaffected during this maintenance window and we appreciate your patience while we make things better.

Schedule

August 28, 2019 1:00AM - 2:00AM EDT

Components

Ting Website, Shop and Your Account

Description

Sprint will be performing scheduled maintenance which will prevent you from making subscription changes and activating new services. Voice and data services remain unaffected during this maintenance window and we appreciate your patience while we make things better.

Schedule

August 29, 2019 1:00AM - 2:00AM EDT

Components

Ting Website, Shop and Your Account

Description

Our GSM provider will be performing scheduled maintenance which will prevent you from making subscription changes and activating new services. Voice and data services remain unaffected during this maintenance window and we appreciate your patience while we make things better.

Schedule

August 29, 2019 1:00AM - 2:00AM EDT

Components

Ting Website, Shop and Your Account

Description

Sprint will be performing scheduled maintenance which will prevent you from making subscription changes and activating new services. Voice and data services remain unaffected during this maintenance window and we appreciate your patience while we make things better.

Schedule

August 30, 2019 1:00AM - 5:00AM EDT

Components

Ting Website, Shop and Your Account

Description

Our GSM provider will be performing scheduled maintenance which will prevent you from making subscription changes and activating new services. Voice and data services remain unaffected during this maintenance window and we appreciate your patience while we make things better.

Schedule

August 30, 2019 1:00AM - 2:00AM EDT

Components

Ting Website, Shop and Your Account

Description

Sprint will be performing scheduled maintenance which will prevent you from making subscription changes and activating new services. Voice and data services remain unaffected during this maintenance window and we appreciate your patience while we make things better.

Schedule

August 31, 2019 1:00AM - 2:00AM EDT

Components

Ting Website, Shop and Your Account

Description

Our GSM provider will be performing scheduled maintenance which will prevent you from making subscription changes and activating new services. Voice and data services remain unaffected during this maintenance window and we appreciate your patience while we make things better.

Schedule

August 31, 2019 1:00AM - 2:00AM EDT

Components

Ting Website, Shop and Your Account

Description

Sprint will be performing scheduled maintenance which will prevent you from making subscription changes and activating new services. Voice and data services remain unaffected during this maintenance window and we appreciate your patience while we make things better.