We monitor all Ting services, including the Sprint & GSM network, Ting website, shipping and returns and our customer service operations 24 hours a day, seven days a week. In the event of a service disruption, we'll post information here to keep you informed of the current status

Incident Status

Partial Service Disruption

Components

Ting Internet



June 24, 2018 5:46PM EDT
[Identified] We've received reports of a fallen tree on the power and fiber lines on Hilltop Rd and this is affecting a number of our customers in the area. For safety reasons, we will be working to restore our lines as soon as Dominion Energy has restore service and removed any debris in the area. We are unable to offer an ETR at this time however, updates will be posted when made available.

June 24, 2018 6:23PM EDT
[Identified] We have received confirmation of extensive damage to our fiber lines from the fallen tree. Dominion energy has provided an estimated time of resolution for 1AM tomorrow morning for the removal of the tree and any downed power lines. Once the area has been safely cleared, our crews will work to restore service to any affected customers. Thank you for your continued patience.

Incident Status

Operational

Components

Ting Internet



June 24, 2018 3:54PM EDT
[Identified] We are watching several outages that appear to be caused by power loss in the area. Some apartment complexes in the UVA area are offline currently but should come up normally when power is restored by Dominion. Ting is monitoring the repair efforts and will verify systems are back online.

June 24, 2018 4:44PM EDT
[Monitoring] Power has been restored and systems are back online as expected. If you are still experiencing connectivity issues, please contact Ting Internet Support at 1-844-846-4994 or by navigating to ting.com and clicking on Help then Chat in the blue bar at the top.

Ting Website, Shop and Your Account




Operational

Mobile service




Operational

Ting Internet




Partial Service Disruption

Customer Support




Operational

Shipping & Returns




Operational

Scheduled Maintenance

Schedule

June 26, 2018 1:00AM - 2:00AM EDT

Components

Ting Website, Shop and Your Account

Description

Sprint will be performing scheduled maintenance which will prevent you from making subscription changes and activating new services. Voice and data services remain unaffected during this maintenance window and we appreciate your patience while we make things better.

Schedule

June 26, 2018 1:00AM - 2:00AM EDT

Components

Ting Website, Shop and Your Account

Description

Our GSM provider will be performing scheduled maintenance which will prevent you from making subscription changes and activating new services. Voice and data services remain unaffected during this maintenance window and we appreciate your patience while we make things better.

Schedule

June 28, 2018 2:00AM - 4:00AM EDT

Components

Ting Internet

Description

On June 28th at 2:00 AM EDT until 4:00 AM EDT, Nelson County will perform maintenance on the NCBA fiber network. Blue Ridge InternetWorks/Ting customers on the NCBA network will experience brief service interruptions during the county's maintenance window. They expect the downtime to be brief. This network maintenance will not impact any customers in Charlottesville.