We monitor all Ting services, including the Sprint & GSM network, Ting website, shipping and returns and our customer service operations 24 hours a day, seven days a week. In the event of a service disruption, we'll post information here to keep you informed of the current status
Voicemail - GSM ServicesPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Mobile service



August 24, 2016 7:09PM EDT
[Identified] Voicemail may not be able to be accessed on the GSM network. Our service provider is currently working on fixing the issue, and expects it to be resolved in the evening of 8/24/2016. We will provide updates as they arrive.

Incident Status

Partial Service Disruption

Components

Shipping & Returns



August 15, 2016 2:19PM EDT
[Identified] Our primary shipping and logistics operations are located in Mississippi with nearby support from Fedex in Louisiana. Flooding is causing hazardous conditions in these areas. Our top priority is the safety and well-being of our team members, as well as providing the highest level of service to our customers. Although contingency plans are in place, some service delays and disruptions can be anticipated for inbound and outbound shipments in the Louisiana and Mississippi areas. FedEx is committed to providing service to the best of our ability in areas that can be safely accessed.

Ting Website, Shop and Your Account




Operational

Mobile service




Operational

Ting Internet




Operational

Customer Support




Operational

Shipping & Returns




Operational

Scheduled Maintenance

Schedule

August 18, 2016 10:00AM - 11:00AM EDT

Components

Ting Internet

Description

Ting network engineers will be replacing a network switch within the Jefferson Ridge Apartments complex on Thursday morning. Some customers on Sugar Maple Ct in Jefferson Ridge will see an outage of approximately 30 minutes to one hour as the network switch servicing the street is replaced. We apologize for this inconvenience and appreciate your patience.

Schedule

August 24, 2016 5:30AM - 6:00AM EDT

Components

Ting Internet

Description

Customers at the Old Trail apartments will notice a brief outage at 5:30am when the network infrastructure to the building is rebooted to alleviate a potential service impacting issue. It is expected to take 5 minutes to complete and connections will automatically be restored.

Schedule

August 24, 2016 5:40AM - 6:00AM EDT

Components

Ting Internet

Description

Customers in Nelson County will notice a brief outage at 5:40am when one network card within the Martin Store area infrastructure is rebooted to alleviate a potential service impacting issue. It is expected to take 5 minutes to complete and connections will automatically be restored.

Schedule

August 26, 2016 8:59AM - 8:59AM EDT

Components

Ting Website, Shop and Your Account

Description

Our GSM provider will be performing scheduled maintenance which will prevent you from making subscription changes and activating new services. Voice and data services remain unaffected during this maintenance window and we appreciate your patience while we make things better.

Schedule

August 27, 2016 1:00AM - 2:00AM EDT

Components

Ting Website, Shop and Your Account

Description

Sprint will be performing scheduled maintenance which will prevent you from making subscription changes and activating new services. Voice and data services remain unaffected during this maintenance window and we appreciate your patience while we make things better.

Schedule

August 27, 2016 1:00AM - 2:00AM EDT

Components

Ting Website, Shop and Your Account

Description

Our GSM provider will be performing scheduled maintenance which will prevent you from making subscription changes and activating new services. Voice and data services remain unaffected during this maintenance window and we appreciate your patience while we make things better.

Schedule

August 28, 2016 1:00AM - 2:00AM EDT

Components

Ting Website, Shop and Your Account

Description

Sprint will be performing scheduled maintenance which will prevent you from making subscription changes and activating new services. Voice and data services remain unaffected during this maintenance window and we appreciate your patience while we make things better.

Schedule

August 28, 2016 1:00AM - 2:00AM EDT

Components

Ting Website, Shop and Your Account

Description

Our GSM provider will be performing scheduled maintenance which will prevent you from making subscription changes and activating new services. Voice and data services remain unaffected during this maintenance window and we appreciate your patience while we make things better.

Schedule

August 29, 2016 1:00AM - 2:00AM EDT

Components

Ting Website, Shop and Your Account

Description

Sprint will be performing scheduled maintenance which will prevent you from making subscription changes and activating new services. Voice and data services remain unaffected during this maintenance window and we appreciate your patience while we make things better.

Schedule

August 29, 2016 1:00AM - 2:00AM EDT

Components

Ting Website, Shop and Your Account

Description

Our GSM provider will be performing scheduled maintenance which will prevent you from making subscription changes and activating new services. Voice and data services remain unaffected during this maintenance window and we appreciate your patience while we make things better.

Schedule

August 30, 2016 1:00AM - 2:00AM EDT

Components

Ting Website, Shop and Your Account

Description

Sprint will be performing scheduled maintenance which will prevent you from making subscription changes and activating new services. Voice and data services remain unaffected during this maintenance window and we appreciate your patience while we make things better.
Chat maintenancePlanned Maintenance

Schedule

September 17, 2016 9:00PM - September 18, 2016 9:00AM EDT

Components

Customer Support

Description

On Saturday September 17, 2016 9:00 PM until Sunday September 18, 2016 9:00 AM, chat servers will be undergoing maintenance. During this time chat will be unavailable and support will resume upon completion.

Schedule

November 6, 2016 1:00AM - 1:00PM EST

Components

Ting Website, Shop and Your Account

Description

Sprint will be performing scheduled maintenance which will prevent you from making subscription changes and activating new services. Voice and data services remain unaffected during this maintenance window and we appreciate your patience while we make things better.