We monitor all Ting services, including the Sprint & GSM network, Ting website, shipping and returns and our customer service operations 24 hours a day, seven days a week. In the event of a service disruption, we'll post information here to keep you informed of the current status
RANA: Buena Vista service disruptionPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Ting Internet



September 30, 2016 9:06AM EDT
[Investigating] Ting Internet's Operations team is aware of an issue affecting all customers in the Buena Vista region of the Rockbridge Area network. Technicians have been dispatched to the affected area for further investigation, and we will provide further updates as they become available.

September 30, 2016 1:39PM EDT
[Identified] Our technicians on-site are continuing to work towards resolving the connectivity issues within the Buena Vista area. Due to recent storms and flooding in the area, power has been lost to the primary hardware, and the backup generator is no longer able to provide the required power to maintain stable service. Work has begun to deploy a larger generator to supply power, and the power company is also working to repair damage to the lines and poles in the area. We will continue to provide updates as they become available.

Ting Website, Shop and Your Account




Operational

Mobile service




Operational

Ting Internet




Partial Service Disruption

Customer Support




Operational

Shipping & Returns




Operational

Scheduled Maintenance

Schedule

October 1, 2016 1:00AM - 2:00AM EDT

Components

Ting Website, Shop and Your Account

Description

Sprint will be performing scheduled maintenance which will prevent you from making subscription changes and activating new services. Voice and data services remain unaffected during this maintenance window and we appreciate your patience while we make things better.

Schedule

October 1, 2016 1:00AM - 2:00AM EDT

Components

Ting Website, Shop and Your Account

Description

Our GSM provider will be performing scheduled maintenance which will prevent you from making subscription changes and activating new services. Voice and data services remain unaffected during this maintenance window and we appreciate your patience while we make things better.

Schedule

October 1, 2016 3:00AM - 6:00AM EDT

Components

Ting Website, Shop and Your Account

Description

Our GSM provider will be maintenance which will interrupt or cause delays in subscription changes and activating new services. Voice and data services remain unaffected during this maintenance window and we appreciate your patience while we make things better.

Schedule

October 2, 2016 1:00AM - 8:00AM EDT

Components

Ting Website, Shop and Your Account

Description

Sprint will be performing scheduled maintenance which will prevent you from making subscription changes and activating new services. Voice and data services remain unaffected during this maintenance window and we appreciate your patience while we make things better.

Schedule

October 2, 2016 1:00AM - 2:00AM EDT

Components

Ting Website, Shop and Your Account

Description

Our GSM provider will be performing scheduled maintenance which will prevent you from making subscription changes and activating new services. Voice and data services remain unaffected during this maintenance window and we appreciate your patience while we make things better.

Schedule

October 2, 2016 3:00AM - 6:00AM EDT

Components

Ting Website, Shop and Your Account

Description

Our GSM provider will be maintenance which will interrupt or cause delays in subscription changes and activating new services. Voice and data services remain unaffected during this maintenance window and we appreciate your patience while we make things better.

Schedule

October 3, 2016 1:00AM - 2:00AM EDT

Components

Ting Website, Shop and Your Account

Description

Sprint will be performing scheduled maintenance which will prevent you from making subscription changes and activating new services. Voice and data services remain unaffected during this maintenance window and we appreciate your patience while we make things better.

Schedule

October 3, 2016 1:00AM - 2:00AM EDT

Components

Ting Website, Shop and Your Account

Description

Our GSM provider will be performing scheduled maintenance which will prevent you from making subscription changes and activating new services. Voice and data services remain unaffected during this maintenance window and we appreciate your patience while we make things better.

Schedule

October 3, 2016 3:00AM - 6:00AM EDT

Components

Ting Website, Shop and Your Account

Description

Our GSM provider will be maintenance which will interrupt or cause delays in subscription changes and activating new services. Voice and data services remain unaffected during this maintenance window and we appreciate your patience while we make things better.

Schedule

October 4, 2016 1:00AM - 2:00AM EDT

Components

Ting Website, Shop and Your Account

Description

Sprint will be performing scheduled maintenance which will prevent you from making subscription changes and activating new services. Voice and data services remain unaffected during this maintenance window and we appreciate your patience while we make things better.

Schedule

October 4, 2016 1:00AM - 2:00AM EDT

Components

Ting Website, Shop and Your Account

Description

Our GSM provider will be performing scheduled maintenance which will prevent you from making subscription changes and activating new services. Voice and data services remain unaffected during this maintenance window and we appreciate your patience while we make things better.

Schedule

October 4, 2016 3:00AM - 6:00AM EDT

Components

Ting Website, Shop and Your Account

Description

Our GSM provider will be maintenance which will interrupt or cause delays in subscription changes and activating new services. Voice and data services remain unaffected during this maintenance window and we appreciate your patience while we make things better.

Schedule

October 5, 2016 3:00AM - 6:00AM EDT

Components

Ting Website, Shop and Your Account

Description

Our GSM provider will be maintenance which will interrupt or cause delays in subscription changes and activating new services. Voice and data services remain unaffected during this maintenance window and we appreciate your patience while we make things better.

Schedule

November 6, 2016 1:00AM - 1:00PM EST

Components

Ting Website, Shop and Your Account

Description

Sprint will be performing scheduled maintenance which will prevent you from making subscription changes and activating new services. Voice and data services remain unaffected during this maintenance window and we appreciate your patience while we make things better.