We monitor all Ting services, including the Sprint & GSM network, Ting website, shipping and returns and our customer service operations 24 hours a day, seven days a week. In the event of a service disruption, we'll post information here to keep you informed of the current status

Incident Status

Operational

Components

Ting Internet service



June 16, 2019 11:58AM EDT
[Identified] Ting Internet engineers have identified an issue that is affecting our customers in Sandpoint, Idaho being able to access the internet. We will provide further updates as soon as possible on this issue.

June 16, 2019 12:36PM EDT
[Identified] Due to issues with maintenance performed by our upstream provider earlier today, we've confirmed they are working to correct them and restore service as soon as possible. However, due to nature of the issues, they've indicated it may unfortunately take several hours. They expect to have service restored by 7pm PT at the latest but we will update you if any changes on that estimate, and we apologize for any incovenience.

June 16, 2019 1:29PM EDT
[Monitoring] We have worked with our upstream provider to restore service however they will be continuing to perform the maintenance fix in the background so we will keep this incident open until the fix is fully completed and we're certain service is fully restored. We will provide updates accordingly until then.

June 16, 2019 3:52PM EDT
[Monitoring] Service has remained stable since the last update but we will be keeping a close eye on service stability. We appreciate your understanding.

Incident Status

Operational

Components

Ting Internet service



June 13, 2019 1:32PM EDT
[Identified] Ting Internet engineers have identified an issue that is affecting our customers in Sandpoint, Idaho being able to access the internet. We will provide further updates as soon as possible on this issue.

June 13, 2019 2:22PM EDT
[Identified] Ting Internet is fully engaged to resolve the outage occurring in Sandpoint. We are investigating all possible avenues internally and externally. We are working with our leased-line provider to determine if there has been a fiber cut on the multiple links connecting Sandpoint to the internet. We will post a further update as soon as information becomes available.

June 13, 2019 3:23PM EDT
[Identified] The issue has been determined to be a fiber break with our leased line provider, which is the line Ting uses to connect Sandpoint customers to the Internet. The provider is engaged in restoring service as quickly as possible. Ting Internet has redundant connections to Sandpoint, however the fiber break has occurred in a spot where both lines converge and are on the same path. The outage with the leased-line provider is widespread and affecting a number of service providers aside from Ting. We do not have an estimated time of repair at this time. We will post a further update as soon as more information becomes available.

June 13, 2019 6:09PM EDT
[Identified] Our leased-line provider has provided us an estimated time of repair of 4 hours (approximately 7pm PDT) . The damage is extensive and requires significant repair. We are hopeful it will take less time to resolve, and will provide further updates as information becomes available. We apologize for the trouble and appreciate your patience.

June 13, 2019 7:12PM EDT
[Identified] Fiber crews are working on the repair and have reported they hope to have the fiber break repaired in approximately 2 hours (6:10PM PDT). We will provide further updates as they become available.

June 13, 2019 7:27PM EDT
[Monitoring] Fiber repair crews have been able to restore service on one of our leased-line links. Customers in Sandpoint have internet service restored as of 4:15PM PDT. Work continues on restoring our second internet link for redundancy. We are monitoring the situation closely and will provide a further update by 6pm PDT.

June 13, 2019 8:00PM EDT
[Monitoring] Fiber repair crews have brought our redundant link online as well and our monitoring is showing service has been fully restored to Sandpoint as of 4:15PM PDT. We will be closely monitoring the service to ensure no further issues remain. Thank you for your patience while we restored service in Sandpoint.

Ting Website, Shop and Your Account




Operational

Ting Mobile service




Operational

Ting Internet service




Operational

Customer Support




Operational

Shipping & Returns




Operational

Scheduled Maintenance

Schedule

June 9, 2019 1:01AM - 8:00AM EDT

Components

Ting Mobile service

Description

Sprint will be performing scheduled maintenance which will prevent you from making subscription changes and activating new services. Voice and data services remain unaffected during this maintenance window and we appreciate your patience while we make things better.

Schedule

June 16, 2019 3:00AM - 11:00AM EDT

Components

Ting Mobile service

Description

Sprint will be performing extended maintenance functions this weekend that will result in all Customer Activations, Porting and Subscriber Maintenance functions being unavailable

Schedule

June 18, 2019 1:00AM - 2:00AM EDT

Components

Ting Website, Shop and Your Account

Description

Our GSM provider will be performing scheduled maintenance which will prevent you from making subscription changes and activating new services. Voice and data services remain unaffected during this maintenance window and we appreciate your patience while we make things better.

Schedule

June 18, 2019 1:00AM - 2:00AM EDT

Components

Ting Website, Shop and Your Account

Description

Sprint will be performing scheduled maintenance which will prevent you from making subscription changes and activating new services. Voice and data services remain unaffected during this maintenance window and we appreciate your patience while we make things better.

Schedule

June 19, 2019 1:00AM - 2:00AM EDT

Components

Ting Website, Shop and Your Account

Description

Sprint will be performing scheduled maintenance which will prevent you from making subscription changes and activating new services. Voice and data services remain unaffected during this maintenance window and we appreciate your patience while we make things better.

Schedule

June 19, 2019 1:00AM - 5:00AM EDT

Components

Ting Website, Shop and Your Account

Description

Our GSM provider will be performing scheduled maintenance which will prevent you from making subscription changes and activating new services. Voice and data services remain unaffected during this maintenance window and we appreciate your patience while we make things better.

Schedule

June 20, 2019 1:00AM - 2:00AM EDT

Components

Ting Website, Shop and Your Account

Description

Sprint will be performing scheduled maintenance which will prevent you from making subscription changes and activating new services. Voice and data services remain unaffected during this maintenance window and we appreciate your patience while we make things better.

Schedule

June 20, 2019 1:00AM - 2:00AM EDT

Components

Ting Website, Shop and Your Account, Ting Mobile service, Ting Internet service, Customer Support, Shipping & Returns

Description

Our GSM provider will be performing scheduled maintenance which will prevent you from making subscription changes and activating new services. Voice and data services remain unaffected during this maintenance window and we appreciate your patience while we make things better.

Schedule

June 21, 2019 1:00AM - 5:00AM EDT

Components

Ting Website, Shop and Your Account

Description

Our GSM provider will be performing scheduled maintenance which will prevent you from making subscription changes and activating new services. Voice and data services remain unaffected during this maintenance window and we appreciate your patience while we make things better.

Schedule

June 21, 2019 1:00AM - 2:00AM EDT

Components

Ting Website, Shop and Your Account

Description

Sprint will be performing scheduled maintenance which will prevent you from making subscription changes and activating new services. Voice and data services remain unaffected during this maintenance window and we appreciate your patience while we make things better.

Schedule

June 22, 2019 1:00AM - 2:00AM EDT

Components

Ting Website, Shop and Your Account

Description

Our GSM provider will be performing scheduled maintenance which will prevent you from making subscription changes and activating new services. Voice and data services remain unaffected during this maintenance window and we appreciate your patience while we make things better.

Schedule

June 22, 2019 1:00AM - 2:00AM EDT

Components

Ting Website, Shop and Your Account

Description

Sprint will be performing scheduled maintenance which will prevent you from making subscription changes and activating new services. Voice and data services remain unaffected during this maintenance window and we appreciate your patience while we make things better.