We monitor all Ting services, including the Sprint & GSM network, Ting website, shipping and returns and our customer service operations 24 hours a day, seven days a week. In the event of a service disruption, we'll post information here to keep you informed of the current status

Incident Status

Operational

Components

Ting Internet service



May 30, 2020 1:24PM EDT
[Monitoring] Routing equipment at Seasons has been reconfigured and services are back online. If you continue to see trouble, please let us know by calling Ting Support at 1-844-846-4994.

May 30, 2020 11:43AM EDT
[Identified] This issue has been tracked to a piece of equipment that handles routing for Seasons. The fiber connection is intact, but a networking device has become inoperative. Efforts are underway to recover in-place or replace if necessary. Ting personnel are still on site.

May 30, 2020 10:40AM EDT
[Investigating] Ting Techs are now on-site to investigate this issue. Once the source is determined we'll be able to better provide an estimate time of restoration.

May 30, 2020 7:23AM EDT
[Investigating] Monitoring sytems have alerted us to an outage at the Seasons complex in Sandpoint ID. Investigations are underway to determine the cause and resolve. No other services appear to be affected.

Ting Website, Shop and Your Account




Operational

Ting Mobile service




Operational

Ting Internet service




Operational

Customer Support




Operational

Shipping & Returns




Operational

Scheduled Maintenance

Schedule

June 1, 2020 2:00AM - 3:00AM EDT

Components

Ting Internet service

Description

On Jun 1st at 2:00 AM EDT Nelson County's Network Operator will perform scheduled maintenance on the network. All Nelson County residents who have an ISP using the network, including Ting / BRI customers, will experience a brief service interruption during the maintenance. The downtime should be minimal and connections will be automatically restored afterwards. If you continue to experience a disruption after the maintenance, please reach out to Ting Internet support at 1-844-846-4994.