We monitor all Ting services, including the Sprint & GSM network, Ting website, shipping and returns and our customer service operations 24 hours a day, seven days a week. In the event of a service disruption, we'll post information here to keep you informed of the current status

Incident Status

Operational

Components

Ting Internet service



May 6, 2021 10:11AM EDT
[Monitoring] Service in building 108 should be back online and we are monitoring for further issues. If you continue to see an interruption, please unplug your router from power and plug it back in. If the interruption continues, give our team a call at 1-844-846-4994 so we can take a look.

May 6, 2021 10:06AM EDT
[Investigating] Building 108 in JRA (1750-1796 Sugar Maple Ct) is currently offline. Ting techs are on site assessing the issue. This is likely unrelated to yesterday's outage in building 101 but we will know more once initial diagnosis is completed.

Ting Website, Shop and Your Account




Operational

Ting Mobile service




Operational

Ting Internet service




Operational

Customer Support




Operational

Shipping & Returns




Operational

Scheduled Maintenance

Schedule

May 13, 2021 2:00AM - 3:00AM EDT

Components

Ting Internet service

Description

We will be performing some network upgrades which will cause a brief service disruption for our customers in Wake Forest and Rolesville on May 13 from 02:00 to 03:00 EST. Services will be automatically restored once the upgrades have been completed.

Schedule

May 13, 2021 5:00AM - 6:00AM EDT

Components

Ting Internet service

Description

We will be performing some network upgrades which will cause a brief service disruption for our customers in Centennial on May 13 from 05:00 to 06:00 EST. Services will be automatically restored once the upgrades have been completed.
Ting scheduled maintenancePlanned Maintenance

Schedule

May 13, 2021 5:00AM - 6:00AM EDT

Components

Ting Internet service

Description

We will be performing some network upgrades which will cause a brief service disruption for our customers in Solana Beach and Sandpoint on May 13 from 05:00 to 06:00 EST. Services will be automatically restored once the upgrades have been completed.

Schedule

May 24, 2021 4:00AM - 9:00AM EDT

Components

Ting Internet service

Description

We're planning some scheduled maintenance on the Ting Internet network in Fullerton on May 24 from 01:00 to 06:00 PST. During this maintenance window, you may experience a service disruption, after which your service will be automatically restored. Please contact our team at 1844-846-4994 if you experience any issues after the window.

Schedule

May 25, 2021 3:00AM - 5:00AM EDT

Components

Ting Internet service

Description

We will be performing some network upgrades which will cause a brief service disruption for our customers in Centennial on May 25 from 01:00 to 03:00 MT. Services will be automatically restored once the upgrades have been completed.

Schedule

June 8, 2021 12:01AM - 6:00AM EDT

Components

Ting Internet service

Description

We're planning some scheduled maintenance on the Ting Internet network in Holly Springs on June 8 and 9 from 00:01 to 06:00 EST. During this maintenance window, you may experience a service disruption, after which your service will be automatically restored. Please contact our team at 1844-846-4994 if you experience any issues after the window.

Schedule

June 9, 2021 12:01AM - 6:00AM EDT

Components

Ting Internet service

Description

We're planning some scheduled maintenance on the Ting Internet network in Holly Springs on June 8 and 9 from 00:01 to 06:00 EST. During this maintenance window, you may experience a service disruption, after which your service will be automatically restored. Please contact our team at 1844-846-4994 if you experience any issues after the window.