We monitor all Ting services, including the Sprint & GSM network, Ting website, shipping and returns and our customer service operations 24 hours a day, seven days a week. In the event of a service disruption, we'll post information here to keep you informed of the current status

Incident Status

Degraded Performance

Components

Ting Website, Shop and Your Account



September 16, 2019 2:14PM EDT
[Investigating] We are currently experiencing an outage resulting in the inability to load articles on help.ting.com. We are currently engaged to get this resolved and will continue to give updates as they come. We're sorry for the inconvenience this causes.

Incident Status

Operational

Components

Ting Internet service



September 15, 2019 5:17PM EDT
[Monitoring] The issue affecting Seasons at Sandpoint has been resolved with the assistance of Ting engineers on-site. All services appear to be recovered at this time, but if your trouble persists please give us a call at 1-844-846-4994 for further assistance.

September 15, 2019 4:17PM EDT
[Investigating] We are investigating a network event that appears to be impacting service at The Seasons in Sandpoint. Some equipment on-site is unreachable, and Ting engineers are in the process of finding the error. We have no ETR at this time, but hope to have the situation resolved as soon as possible.

Incident Status

Operational

Components

Ting Mobile service



September 6, 2019 6:53PM EDT
[Identified] We have received a number of reports of network connection issues with GSM partner along the East Coast, stretching from Washington to Boston and a number of neighboring areas You may experience issues with Voice, SMS & Data as our GSM partner work to correct these outages. Feature changes on your dashboard remain operation but the phone to tower connection might be degraded CDMA coverage remains unaffected Sorry for any inconvenience caused, we will continue to update as we have more information available

Ting Website, Shop and Your Account




Operational

Ting Mobile service




Operational

Ting Internet service




Operational

Customer Support




Operational

Shipping & Returns




Operational

Scheduled Maintenance

Schedule

July 8, 2019 2:00AM - 7:00AM EDT

Components

Ting Mobile service

Description

Ting Website, Shop and Your Account Description Our GSM provider will be performing scheduled maintenance which will prevent you from making subscription changes and activating new services. Voice and data services remain unaffected during this maintenance window and we appreciate your patience while we make things better
Ting Mobile - MaintenancePlanned Maintenance

Schedule

July 8, 2019 2:00AM - 7:00AM EDT

Components

Ting Mobile service

Description

Ting Website, Shop and Your Account Description Our GSM provider will be performing scheduled maintenance which will prevent you from making subscription changes and activating new services. Voice and data services remain unaffected during this maintenance window and we appreciate your patience while we make things better
Ting Mobile - MaintenancePlanned Maintenance

Schedule

August 3, 2019 11:00PM - August 4, 2019 9:00AM EDT

Components

Ting Website, Shop and Your Account, Ting Mobile service, Ting Internet service, Customer Support, Shipping & Returns

Description

T-Mobile Wholesale Outage

Schedule

August 25, 2019 7:50AM - 9:30AM EDT

Components

Ting Website, Shop and Your Account, Ting Mobile service

Description

Our GSM provider is currently performing scheduled maintenance which will prevent you from making subscription changes and activating new services. Voice and data services remain unaffected during this maintenance window and we appreciate your patience while we make things better


August 25, 2019 9:47AM EDT
[Update] Scheduled maintenance for Ting on the GSM network is complete

Schedule

September 18, 2019 1:00AM - 5:00AM EDT

Components

Ting Website, Shop and Your Account

Description

Our GSM provider will be performing scheduled maintenance which will prevent you from making subscription changes and activating new services. Voice and data services remain unaffected during this maintenance window and we appreciate your patience while we make things better.

Schedule

September 18, 2019 1:00AM - 2:00AM EDT

Components

Ting Website, Shop and Your Account

Description

Sprint will be performing scheduled maintenance which will prevent you from making subscription changes and activating new services. Voice and data services remain unaffected during this maintenance window and we appreciate your patience while we make things better.

Schedule

September 19, 2019 1:00AM - 2:00AM EDT

Components

Ting Website, Shop and Your Account

Description

Our GSM provider will be performing scheduled maintenance which will prevent you from making subscription changes and activating new services. Voice and data services remain unaffected during this maintenance window and we appreciate your patience while we make things better.

Schedule

September 19, 2019 1:00AM - 2:00AM EDT

Components

Ting Website, Shop and Your Account

Description

Sprint will be performing scheduled maintenance which will prevent you from making subscription changes and activating new services. Voice and data services remain unaffected during this maintenance window and we appreciate your patience while we make things better.

Schedule

September 20, 2019 1:00AM - 5:00AM EDT

Components

Ting Website, Shop and Your Account

Description

Our GSM provider will be performing scheduled maintenance which will prevent you from making subscription changes and activating new services. Voice and data services remain unaffected during this maintenance window and we appreciate your patience while we make things better.

Schedule

September 20, 2019 1:00AM - 2:00AM EDT

Components

Ting Website, Shop and Your Account, Ting Mobile service, Ting Internet service, Customer Support, Shipping & Returns

Description

Sprint will be performing scheduled maintenance which will prevent you from making subscription changes and activating new services. Voice and data services remain unaffected during this maintenance window and we appreciate your patience while we make things better.

Schedule

September 21, 2019 1:00AM - 2:00AM EDT

Components

Ting Website, Shop and Your Account

Description

Our GSM provider will be performing scheduled maintenance which will prevent you from making subscription changes and activating new services. Voice and data services remain unaffected during this maintenance window and we appreciate your patience while we make things better.

Schedule

September 21, 2019 1:00AM - 2:00AM EDT

Components

Ting Website, Shop and Your Account

Description

Sprint will be performing scheduled maintenance which will prevent you from making subscription changes and activating new services. Voice and data services remain unaffected during this maintenance window and we appreciate your patience while we make things better.

Schedule

September 25, 2019 12:00AM - 6:00AM EDT

Components

Ting Internet service

Description

On Wednesday September 25th from 12:00 AM until 6:00 AM EDT, Ting Internet engineers will perform scheduled maintenance work on our network in Holly Springs, NC. During some or all of the 6-hour maintenance window, some Ting Internet customers will be temporarily disconnected from the internet. As soon as the maintenance is complete, all impacted connections will be restored automatically. Customer's in the impacted area will receive an email confirming that they will be impacted, as well as a reminder of the date and time. Our engineers will be working hard to ensure that the downtime is as minimal as possible. Thank you for your patience.