We monitor all Ting services, including the Sprint & GSM network, Ting website, shipping and returns and our customer service operations 24 hours a day, seven days a week. In the event of a service disruption, we'll post information here to keep you informed of the current status

Incident Status

Operational

Components

Ting Internet service



May 25, 2019 4:43PM EDT
[Investigating] We have determined an outage to several building at Jefferson Ridge Apartments which is affecting a number of our customers there. Our engineers are currently investigating the issue and updates will be posted once available. We are unable to offer an ETR at this time; thank you for your patience.

May 25, 2019 5:31PM EDT
[Identified] Dominion Energy is reporting a localized power outage in the vicinity of Jefferson Ridge Apartments which is affecting 154 customers. They have a provided an ETR of 9PM to 2AM May 26th and we anticipate full restoration of services once power has been restored.

May 25, 2019 6:54PM EDT
[Monitoring] Power issues have cleared according to Dominion Energy and we are happy to report that service has been restored to the affected building in Jefferson Ridge. Please contact us if you are experiencing any persistent issues.

Ting Website, Shop and Your Account




Operational

Ting Mobile service




Operational

Ting Internet service




Operational

Customer Support




Operational

Shipping & Returns




Operational