We monitor all Ting services, including the Sprint & GSM network, Ting website, shipping and returns and our customer service operations 24 hours a day, seven days a week. In the event of a service disruption, we'll post information here to keep you informed of the current status

Incident Status

Operational

Components

Ting Internet service



June 17, 2021 11:16PM EDT
[Monitoring] Repairs have been completed and services have been fully restored. Please reboot your fiber ONT and your wireless router if you are still experiencing any issues and reach out to our support team if needed.

June 17, 2021 10:30PM EDT
[Identified] Our repair technicians have completed about 90% of the splices and we are anticipating service restoration soon.

June 17, 2021 9:12PM EDT
[Identified] Our crews are still working on repairs and are aiming to have them completed by 8PM MT.

June 17, 2021 7:10PM EDT
[Identified] Repairs are still underway with an ETR of approximately 6:30PM MT for completion.

June 17, 2021 4:27PM EDT
[Identified] We have discovered extensive fiber damage in the area caused by some heavy-duty machinery. Repairs are needed to the mainline fiber (those running along main roads) and to several fiber drops (running to homes) Our current ETR is 4 hours (approx 6:30 PM local time) but this is subject to change.

June 17, 2021 2:47PM EDT
[Identified] We are aware of the potential cause for this issue and are working to have affected customers back online as soon as possible.

June 17, 2021 2:01PM EDT
[Investigating] We are seeing several customers down around and near Heritage Place. Techs have been dispatched to survey for damage and investigate root cause, and we'll update here once we have an ETA on a full repair.

Ting Website, Shop and Your Account




Operational

Ting Mobile service




Operational

Ting Internet service




Operational

Customer Support




Operational

Shipping & Returns




Operational

Scheduled Maintenance

Schedule

June 23, 2021 12:00AM - 6:00AM EDT

Components

Ting Internet service

Description

We will be performing some network upgrades which will cause a service disruption on June 23 from 12AM to 6AM EST. Services will be automatically restored once the work has been completed.